Have you recently canceled your Planet Fitness membership—or were charged unexpectedly—and are now wondering, “Can I get a refund from Planet Fitness?” You’re not alone. Whether it’s a billing error, annual fee, or a cancellation delay, understanding the Planet Fitness refund policy is crucial if you’re trying to recover your money.
This complete guide explores when refunds are possible, how to request one, and what exceptions may apply.
Does Planet Fitness Offer Refunds?
Generally, Planet Fitness does not offer refunds, especially for services already billed or used. However, exceptions can apply under certain conditions:
Refunds May Be Possible If:
- You were charged after submitting a cancellation with proof
- A billing error occurred due to duplicate transactions
- A club manager approves the refund at their discretion
Planet Fitness clubs are independently owned franchises, so refund policies vary by location.
Common Refund Scenarios
| Scenario | Refund Eligibility | Notes |
|---|---|---|
| Charged after cancellation | ✅ Possible | Must provide proof of cancellation |
| Duplicate charge | ✅ Likely | Contact billing or bank directly |
| Annual fee | ❌ Rarely | Usually non-refundable once processed |
| Forgot to cancel on time | ❌ Unlikely | Member responsibility |
| Equipment malfunction or club closure | ⚠️ Maybe | Contact club manager |
How to Request a Refund from Planet Fitness
Step-by-Step Guide:
- Gather documentation – receipts, bank statements, cancellation confirmation
- Contact your home club – ask for a manager or billing supervisor
- Explain your case clearly – remain calm and factual
- Request a refund in writing – follow up by email if needed
- If unresolved, dispute charges with your bank or credit union
Be respectful. Club managers have discretion and are more likely to help if approached politely.
Planet Fitness Refund Policy by Fee Type
| Fee Type | Refundable? | Notes |
| Monthly Membership Fee | ❌ – NO | Typically non-refundable |
| Annual Fee | ❌ – NO | Charged automatically; hard to recover |
| Buyout Fee | ❌ – NO | Contract cancellation fee not refunded |
| Duplicate Charge | ✅ – Yes | Request via club or bank |
| Erroneous Billing After Cancellation | ✅ – Yes | Must show proof |
Can You Get a Refund on the Annual Fee?
Planet Fitness charges a $39 annual fee (usually around your second month). This fee:
- Is non-refundable once charged
- May still apply even if you cancel before the billing date if notice isn’t submitted 7+ days in advance
Some clubs may waive or refund it if there’s a verified billing error, so always ask.
Who Has the Final Say on Refunds?
Each Planet Fitness location is franchise-owned, so refund decisions typically rest with:
- The club manager
- The franchise owner
- Or in rare cases, the corporate billing team (if it involves EFT issues)
Pro Tips for Getting a Refund
- Always cancel in person or via certified mail
- Request a cancellation receipt and save it
- Act quickly—most refunds aren’t considered after 30 days
- Monitor your bank account after cancellation
- Escalate to corporate support or your bank if ignored
When to Dispute Charges with Your Bank
You can dispute charges if:
- You were billed after cancellation
- You never signed up but were charged (e.g., fraud or error)
- A double payment occurred
Most banks offer chargeback services for up to 60–90 days post-transaction. This may be the only route if the gym denies your refund.
Refund vs. Cancellation Timeline
| Action | Billing Outcome |
| Cancel 10+ days before billing | Avoids next fee |
| Cancel 1–5 days before billing | May still be charged |
| Cancel after billing date | Likely no refund |
| Canceled and billed anyway | Refund possible with proof |
Refund Policy Summary Table
| Refund Type | Eligible? | Notes |
| Monthly Fee | ❌ | Non-refundable unless error |
| Annual Fee | ❌ | Typically non-refundable |
| Duplicate Charge | ✅ | Request with bank or club |
| After Cancellation | ✅ | Only with valid proof |
| No-show Use | ❌ | Gym access = service used |
Alternatives to Requesting a Refund
- Transfer membership to another location if moving
- Place account on hold instead of canceling late
- Downgrade to a cheaper plan if trying to avoid charges
Learn more about these options in our full Planet Fitness Membership cancellation.
FAQs: Planet Fitness Refund Policy
1. Can I get a refund if I cancel right after billing?
Unlikely, unless you provide proof of prior cancellation.
2. Does Planet Fitness refund annual fees?
No, annual fees are usually non-refundable once charged.
3. What if I cancel but still get billed?
You may be eligible for a refund—bring proof to your home club.
4. Can I cancel and get a refund on the same day?
Not typically. Billing is processed automatically.
5. What if I never used the gym?
Usage doesn’t matter. You agreed to the billing when you signed up.
6. Can I get a refund through my bank?
Yes, if you were wrongly billed and Planet Fitness won’t help.
7. Can I get a refund for multiple months charged?
Rarely. Most clubs won’t refund more than the most recent charge.
8. Is the cancellation fee refundable?
No. Buyout fees are non-refundable.
9. Does it help to complain to corporate?
Sometimes. Especially if the club isn’t cooperating.
10. How long does a refund take?
If approved, it may take 7–14 business days.
11. Can I stop payment through my bank?
Yes, but it doesn’t cancel your membership. You must still cancel properly.
12. Will I be charged again if I dispute through my bank?
You shouldn’t be, but always cancel first and confirm.
13. Do refunds apply to prepaid memberships?
No. Prepaid plans are generally non-refundable.
14. What if I’m billed after a freeze/hold request?
Bring documentation. Some holds expire without notice.
15. Can I get help with a refund request online?
Yes. Submit a support ticket on the Planet Fitness website or app.
Final Thoughts
While Planet Fitness doesn’t offer refunds as a standard practice, members can still recover charges if they act fast, stay polite, and have proper documentation. Be sure to cancel on time, keep records of your cancellation, and follow up if you see unexpected charges.
If your club refuses a refund and you believe you’re owed one, escalate to corporate or your bank—you still have options.
Want a hassle-free cancellation? Click here to generate your free Planet Fitness cancellation letter now