If you’re wondering, “Does Planet Fitness let you cancel online?”, you’re not alone. With digital convenience becoming a standard, it’s only fair to ask if canceling a gym membership can be done with just a few clicks.
Unfortunately, the answer isn’t as straightforward as a yes or no. In this guide, we’ll dive deep into the Planet Fitness online cancellation policy, explore which clubs allow it, why it’s limited, and what your best alternatives are if online cancellation isn’t an option for you.
Why Cancelling Online Isn’t Universal at Planet Fitness
While Planet Fitness offers a low-cost and accessible gym membership, it’s known for strict cancellation policies. One of the most confusing parts for members is the lack of a universal online cancellation process.
Why is online cancellation restricted?
- Planet Fitness operates on a franchise model.
- Each club sets its own rules and may not offer digital cancellation.
- Some clubs lack the tech infrastructure to support it.
Pro Tip: If your club doesn’t offer online cancellation, use certified mail or visit in person for guaranteed cancellation.
Which Planet Fitness Clubs Allow Online Cancellation?
Only a small number of clubs (usually corporate-owned or in tech-savvy regions) offer online cancellation. This means most members still need to cancel in person or by certified mail.
| Club Type | Online Cancellation Availability |
|---|---|
| Corporate-Owned | Yes (limited regions) |
| Independently-Owned | Rarely |
| Franchised Clubs | Varies (check with your club) |
You’ll need to:
- Visit the official Planet Fitness website
- Log into your member account
- Navigate to the “Membership” section
- Look for a “Cancel Membership” option (if available)
Important: If the option isn’t visible, your club doesn’t offer it online.
Step-by-Step: How to Cancel Planet Fitness Online (If Eligible)
1. Go to PlanetFitness.com
Navigate to the official site and click on “Log In.”
2. Log into Your Account
Use your email and password associated with your membership.
3. Visit the Membership Section
Once logged in, click “My Account” > “Membership Info.”
4. Click “Cancel Membership”
If this option is present, click and follow the prompts to confirm.
5. Look for Email Confirmation
You should receive a digital confirmation within 24–72 hours.
What to Do If Online Cancellation Isn’t Available
If your club doesn’t allow online cancellation, here are your best alternatives:
| Method | Speed | Recommended For |
| In-Person | Fastest | Those near their home club |
| Certified Mail | Secure | Long-distance or out-of-state |
| Rocket Money App | Convenient | Tech-savvy users, limited clubs |
Learn more: How to Cancel Planet Fitness by Certified Mail
Planet Fitness Online Account vs Cancellation Portal
Many users confuse their online account dashboard with an actual cancellation portal. Here’s the difference:
| Feature | Account Dashboard | Cancellation Portal |
| View Billing Info | ✅ | ❌ |
| Update Contact Details | ✅ | ❌ |
| Cancel Membership | ❌ (in most cases) | ✅ (if supported) |
| Manage Club Preferences | ✅ | ❌ |
Logging into your account doesn’t mean you can cancel online—unless your club has that feature enabled.
Is Planet Fitness Trying to Make Cancellation Difficult?
This is a common concern. Critics argue that Planet Fitness makes cancellations inconvenient on purpose, hoping to retain passive members who forget or delay cancellation.
However, it’s largely due to:
- Franchise policies
- Legal documentation
- Signature requirements
Tip: Always keep documentation of your cancellation request, whether digital or physical.
Planet Fitness Cancellation Fees & Timeline
| Fee Type | Amount |
| Early Buyout Fee | $58 (during contract period) |
| Annual Fee | $49 (if not canceled before billing) |
| Timeline Step | Days |
| Online Cancellation | 7–10 business days |
| Email Confirmation | Within 72 hours |
| Club Processing Time | Varies by location |
Is Canceling Planet Fitness Online Safe?
Yes—if your club offers it, online cancellation is safe and usually includes an email receipt.
However, since many users never receive written confirmation, it’s essential to call your club after 7 days to verify cancellation.
Alternatives to Online Cancellation
If you’re not sure about canceling yet, you might consider:
1. Freezing Your Membership
- Valid for medical reasons
- Pause billing temporarily
2. Downgrading Membership
- Switch from PF Black Card to Classic plan
- Reduces monthly fees from ~$25 to ~$10
3. Transferring to Another Club
- Available after 90 days
- Fees may apply
FAQs: Canceling Planet Fitness Online
1. Can all members cancel Planet Fitness online?
No. Only clubs with online portals allow this option.
2. How do I know if my club allows online cancellation?
Log into your account and check the “Membership” section or call your home club.
3. Is there a cancellation fee?
Yes—$58 if you’re canceling during a commitment period.
4. Can I cancel via the Planet Fitness app?
No. The app doesn’t currently support cancellation.
5. How long does it take to cancel online?
Typically 7–10 business days.
6. Can I get a refund after canceling?
No. Planet Fitness does not prorate unused membership days.
7. Do I need my membership ID to cancel online?
Not always, but having it speeds up the process.
8. Can I cancel on someone else’s behalf online?
No. They must cancel using their own account or provide written documentation.
9. Will I get a confirmation email?
Yes—if the online cancellation is successful.
10. What if I don’t see the cancel option online?
Your club likely doesn’t support online cancellation. Use mail or visit in person.
11. Can I cancel Planet Fitness by email?
No. Email cancellations are not accepted.
12. Does Rocket Money work for all clubs?
No. Only if your club has digital cancellation support.
13. Will canceling online stop all future payments?
Yes, if done before your billing date and confirmed.
14. Can I cancel my Planet Fitness Black Card online?
Only if your club allows it. Otherwise, cancel in person.
15. What’s the safest cancellation method overall?
Certified mail with return receipt or in-person cancellation.
Final Thoughts
So, does Planet Fitness let you cancel online? The short answer is: Sometimes—but not always.
If your club offers the option, canceling online is easy and convenient. If not, certified mail and in-person visits are your best bet. Avoid unexpected fees by knowing your club’s rules and canceling at least 7–10 days before your next billing date.